Return Policy

Important:
While claiming returns please ensure that the product is in unused and original condition. Include everything from the package you have received including labels and original packing.

Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.

  • Customers will have to pay for returns shipping for any kind of returns claim.
  • In case of Refunds, the entire amount paid by you including shipping charges are transferred to your bank account. Bank account to be provided in the returns claim e-mail sent to our support team.

 

 Returns claim can be raised after maximum of 10 Days from the date of delivery. Returns claims are raised by sending an e-mail mentioning product defect, product dissatisfaction (along with photo proofs, order number) to our support team (support@onlymat.com).

Exceptions:
There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame.
  • Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.

 

Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by our website, you may request a replacement at no extra cost.