Frequently Asked Questions
What are the delivery charges?
We are delivering for free all over India.
Delivery charge varied with each product weight and mentioned while making the order. Onlymat incurs relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Onlymat or our courier partners may have a holiday between the day you placed your order and the delivery date, based on the timelines shown on the product page. In this case, we add a day to the estimated date. Our courier partners and Onlymat office does not work on Sundays, and these factors are considered in the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
Availability of stock Busy seasons (Pongal, Diwali, Onam, Eid) The destination to which you want the order shipped. It is made to order item.
Are there any hidden costs (sales tax, VAT) on items sold by Onlymat?
There are NO hidden charges when you purchase Onlymat. List prices are final and all-inclusive. The price you see on the product page is what you would pay—delivery charges charged as (if at all) extra.
Onlymat does not/cannot ship to my area. Why?
Please enter your Pincode on the product page (you don't have to enter it every time) to know whether the courier can deliver the product to your location. Suppose you haven't provided your Pincode until the checkout stage. In that case, the courier will use the Pincode in your shipping address to check for serviceability.
Whether your location can be serviced or not depends on Whether our courier partnerships to your location Legal restrictions, if any, in particular, shipping products to your location.
Does Onlymat deliver internationally?
As of now, Onlymat doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere globally with credit/debit cards issued in India and 21 other countries. Still, please ensure the delivery address is in India.
How do I pay for an Onlymat purchase?
Onlymat offers you multiple payment methods. Onlymat's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Onlymat accepts payments using Credit Cards, Debit Cards, Netbanking, UPI and Wallets.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India and 21 other countries.
Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's secure page for entering the online 3D Secure password.
Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Onlymat?
Your online transaction on Onlymat is secure with the highest transaction security levels currently available on the Internet. Onlymat uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Onlymat are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Onlymat take to prevent card fraud?
Onlymat realises the importance of reliable fraud detection and resolution capability. Our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In rare cases, when our team cannot rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that a genuine cardholder indeed made the purchases. We apologise for any inconvenience caused to customers. We request them to bear with us in the more significant interest of ensuring a safe and secure environment for online transactions.
What is a 3D Secure password?
VISA and MasterCard implement the 3D Secure password in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services. The 3D Secure password adds a layer of security through identity verification for your online credit/debit card transactions. This password, which you create, is known only to you and ensures that only you can use your card for online purchases.
How to request a Personalized or Custom order?
Kindly send your Personalized or Custom requirements by Call / Whatsapp +91 70345 35353 / +91 94951 55555 or Email to firstname.lastname@example.org / email@example.com
What is your return policy?
Visit https://onlymat.com/pages/return-policy for our updated return policy
Do you offer cash on delivery?
We have temporarily disabled Cash On Delivery (COD) due to government regulations.
Where are you located?
Our Company Registered Address is
3/176B, Varanam. P.O.,
We are the Domestic Sales division of Travancore Cocotuft Pvt. Ltd.
What do I do if I received a defective order?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by our website, you may request a replacement at no extra cost.
When will I receive my order?
All orders are processed within 3-4 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
How do I contact your company if my question is not answered here?
Let us know if you have a specific question or give an idea of what you're looking for. We're happy to make recommendations.
Call/Whatsapp +91 70345 35353 / +91 94951 55555 or Email to firstname.lastname@example.org / email@example.com
How to make a doormat with coconut rope?
We tuft coconut ropes in our imported tufting machines and provide durable vinyl backing to make brush mats.
What is the best type of doormat?
Going natural is always good. A doormat made of 100% coir fibre is tough and durable. Coir fibre mat can keep your door entrance spick and span for many years! It is best suitable for heavy traffic areas and covered door entrances.
How to keep doormat from sliding?
To keep the doormat in place, add latex backing (100% natural rubber). This backing will prevent the doormat from sliding away from its place, thereby slipping and preventing accidental falls.
How to clean rubber backed doormats?
Giving rubber backed doormats a nice shake will remove all the dirt accumulated. To get rid of tough dirt, vacuum clean occasionally.
How to clean rubber Gym floor mats?
Gym floor mats are washable. Make use of mild detergent to wash the gym mats under cold running water. Dry thoroughly before reuse.
How to make rubber floor mats shine?
A dab of silica gel can add shine to our rubber floor mats! Take a small amount of silica gel in a sponge or dry cotton towel and wipe clean every nook and corner of the mat to make it as new as ever!
How to clean an interlocking rubber floor mat?
Interlocking rubber floor mats can be cleaned using silica gel. To get rid of tough dirt, wash it under running water.
How often should you change the bath mat?
The bath mats are long-lasting – The bath mats can use for more than a year without damage.
How often should wash a bath mat?
You may wash a bath mat as and when heavy dirt gets accumulated on it. OnlyMat 100% washable bath mats have many years of durability.
How to remove stains from a rubber bath mat?
Wash it under cold water using mild detergent to get rid of tough stains on your rubber backed washable bath mat. Dry the mat properly under the sun before reuse.